A Critical Incident is any event occurring in the workplace or arising out of the course of work that has the potential to cause trauma to the employees that have experienced or witnessed that event. These events can cause a significant disruption to employee’s sense of safety at work. Some examples of a critical or traumatic incident include:

  • Serious workplace accidents
  • Near miss where someone could have been injured
  • Death e.g. heart attack
  • Violent confrontations such as an assault or armed hold-up
  • Natural disasters such as floods or bushfires, etc

Reactions to critical incidents can differ widely, depending upon how involved people are in the event, their personal history (if something similar has happened to them before) and personal health and stress levels before the event occurred.

We have Psychologists who can come to your place of work and offer counselling and support after a critical incident, as well as online or telephone sessions. This can be vital in reducing the amount of time off for affected employees, workers compensation risks, and overall offering much needed support after a difficult and traumatic event.

Email our EAP team HERE for more information on Critical Incident services for your organisation.